Track Your Order

Welcome to our Zahabi Jewellery Tracking Help Page! If you're looking to track your order and need assistance navigating the Royal Mail tracking system, you've come to the right place. Follow these simple steps to track your parcel and stay updated on its journey:

Step 1: Retrieve Your Tracking Number Locate the tracking number provided in your order confirmation or shipping notification email. This unique identifier is essential for tracking your parcel.

Step 2: Visit the Royal Mail Tracking Page Open your web browser and go to the official Royal Mail tracking page. You can access it directly by clicking here.

Step 3: Enter Your Tracking Number On the Royal Mail tracking page, you'll find a dedicated field to enter your tracking number. Type in the number carefully, ensuring accuracy, and then click on the "Track your delivery" button.

Step 4: View Your Parcel's Progress Once you've entered the tracking number, you'll be directed to a page displaying real-time information about your parcel's journey. This includes details such as the current location, recent checkpoints, and expected delivery date.

Common Questions and Troubleshooting:

• Q: My tracking information is not updating. What should I do?

  • A: Sometimes, there may be a slight delay in updating tracking information. If the issue persists for an extended period, please contact our customer support team for further assistance.
  • B: Possibly Royal Mail have not yet collected from our HQ, it may take 1-2 business days for their tracking to update.

• Q: My parcel shows as delivered, but I haven't received it. What should I do?

  • A: First, check with neighbours or others at your address who may have accepted the parcel on your behalf. If the parcel is still not located, contact Royal Mail customer service or your local delivery office for assistance.

• Q: Can I change the delivery address or delivery date?

  • A: Any changes must be finalised before we dispatch your item. Please email us at support@zahabi.co as soon as possible.

• Q: My International Delivery has not yet arrived?

  • A: In most cases - your parcel may be in customs thus a fee will have to be paid by yourself for it to be released. Please follow the instruction via the royal mail track and trace page here.
  • If Royal mail do not divert you to your domestic postal service, please find Royal mail international partners here.

For additional support or inquiries, feel free to reach out to our customer service team at [support@zahabi.co].

Thank you for choosing us, and we hope this guide helps you track your parcel with ease!